Effective date: 1 January 2025
1. Data controller
File Haven Point Co., Ltd.
Office 7, 58 Test-daero, Buk-gu, Daegu 00000
Email: contact@file-havenpoint.click
Phone: +82 53 0000 4300
2. Data we collect
We collect personal data you provide directly:
- Contact form submissions: name, email address, consultation type, and message content
- Engagement data: information about your reserve structures provided during advisory engagements
- Technical data: IP address, browser type, and pages visited (via analytics cookies, if accepted)
We do not collect private keys, seed phrases, or direct wallet access credentials.
3. How we use your data
- Responding to consultation requests and engagement inquiries
- Delivering advisory services under signed engagements
- Improving our website content based on aggregated analytics
- Complying with legal obligations
4. Legal basis for processing
We process your data based on:
- Your consent (contact form submissions, analytics cookies)
- Contractual necessity (delivering paid advisory services)
- Legitimate interests (responding to inquiries, improving our services)
5. Data retention
- Contact form data: retained for 24 months after last interaction, then deleted
- Engagement records: retained for 7 years per Korean commercial record-keeping requirements
- Analytics data: retained for 14 months in aggregated form
6. Data sharing
We do not sell your personal data. We may share data with:
- Service providers who assist with email delivery and website hosting, under data processing agreements
- Legal authorities when required by applicable law
7. International transfers
Our website is hosted on servers that may be located outside the Republic of Korea. Where data is transferred internationally, we ensure appropriate safeguards are in place consistent with applicable data protection requirements.
8. Your rights
Under applicable Korean data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for analytics cookies at any time
- Lodge a complaint with the Personal Information Protection Commission (PIPC)
To exercise these rights, contact us at contact@file-havenpoint.click.
9. Cookies
We use cookies as described in our Cookie Policy. You can manage cookie preferences through our consent banner or your browser settings.
10. Security
We implement appropriate technical and organisational measures to protect your data, including encrypted connections and access controls on engagement records.
11. Changes
We may update this Privacy Policy periodically. The effective date at the top of this page indicates the latest revision.
12. Contact
For privacy-related inquiries: contact@file-havenpoint.click